Return & refund policy

Contact us within 7 days of delivery if the product has a manufacturing defect, arrived damaged, or is different from the item you ordered. The piece must be unused, with its tags and original packaging, and in the condition it arrived in.

Message us on WhatsApp +91 75675 11414 or write to hello@kutchcraft.in with your order number, clear photos of the defect or damage, and an unboxing video where available. Once approved, we arrange a pickup where our courier reaches and share a return address where it does not.

Once the returned piece reaches Bhuj and the defect is verified, the refund is issued to the original payment method within 5–7 working days. COD orders are refunded by bank transfer or UPI.

Shipping charges already paid are not refunded unless the piece arrived damaged.

Send us photos within 48 hours of delivery. We replace it or refund you in full, including shipping. Please film the unboxing where you can — it makes the courier claim much faster.

We cannot accept returns for change of mind, colour or size preference, custom-made or personalised pieces, items damaged by use, or requests made after 7 days. Natural variation in leather grain, colour, embroidery and mirror placement is part of handmade work and is not considered a defect.